Ordering & Delivery Policy
Tai Chong Kok contracts external couriers for our deliveries.Tai Chong Kok will not be responsible for any courier providing these services.Tai Chong Kok will not be responsible for any damages or accept any complaints once the product has left our premises.In case of loss or damaged products via delivery, claims should be made directly to the courier or logistics supplier. We will provide all necessary contact details to our partners.Please ensure that recipients are aware of the delivery and that there is someone to receive the order. The courier may attempt to contact you or the recipient during the delivery so please ensure that all contact numbers are accurate and available.Please note that re-delivery is not possible and if required, will incur an additional fee.Delivery will only be confirmed once the delivery fee has been paid.Cancelled orders are subject to surcharges.Our team will do our best to assist and ensure all orders are delivered at an accurate and timely manner to you. Thank you for your understanding.